Below you will find answers to the most Frequently Asked
Questions about the PayrollCafé service and our web site.
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If your question isn't addressed below, please submit it to
us by clicking on
We will respond to you personally and, if appropriate, add
your question & answer to the list below.
Alternatively you may ring PayrollCafé direct on 05603 487119.
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List of
Frequently Asked Questions about PayrollCafé
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- The PayrollCafé site is a secure site with a
GeoTrust certification which guarantees secure
transmission and storage of data so you can be
reassured that we respect your privacy and security
at all times.
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- You can sign up for the PayrollCafé service by
filling in the following form online -
Subscribe now
- The forms are very simple and quick to fill in.
You will be asked for the minimum of contact, address
and payment details.
- Payment options available are:-
- PayPal
- Cheque - this might delay your set-up time
slightly.
- Direct Transfer - this might delay your set-up
time slightly.
- Quarterly payment by standing order - contact us
for more details
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- You can be up and running in a matter of days.
- The initial subscription form takes only a few
minutes to complete -
Subscribe Now to
PayrollCafé
- Once your payment is received, you will receive an
e-mail with your Employer ID & Password which allows you
access to the restricted area of our site.
- Here you will be required to supply a few details
regarding yourself as an employer and each of your
employees.
- That's it! - you then submit a timesheet (which takes
minutes to complete) every time you need a payslip
produced - we'll even remind you that you need to submit
the timesheet.
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- The beauty of our service is that you can do
everything you need to do online.
- However, we understand that some customers would
prefer to talk to someone in person before choosing a
particular service.
- If you would like us to contact you (and you can
specify convenient times - even outside normal office
hours), complete the following form and we will phone
you to discuss our service -
Contact us
- Alternatively, you may call us directly (during
office hours) on 05603 487119.
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- Payment options available are:-
- PayPal
- Cheque - this might delay your set-up
time slightly
- Direct Transfer - this might delay
your set-up time slightly
- Quarterly payment by standing order -
contact us for more details
- Note:- For Cheque payment option,
please complete the subscription form &
click on the Cheque button. Then,
send a cheque, made payable to
PayrollCafé Ltd to Elm Barn, Stert Road, Kingston Blount, Oxforshire, OX39 4SB. Please write your transaction
number on the back of the cheque.
- The PayrollCafé site is a secure site with a GeoTrust
certification which guarantees secure transmission and
storage of data so you can be reassured that we respect
your privacy and security at all times.
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- Yes, of course.
- Unfortunately, however, this slows the process down a
little and requires a few extra steps for you to take,
i.e.
- You will need to complete the subscription form &
click on the "cheque" button.
- Then, send a cheque, made payable to PayrollCafé
Ltd to Elm Barn, Stert Road, Kingston Blount, Oxforshire, OX39 4SB.
Please write your transaction number on the back of the cheque.
- Once we've received & cleared your cheque, we
will send you a receipt and welcome pack as normal -
the rest of the process is unchanged.
- You may also arrange to pay us quarterly by
standing order. Please contact us for details.
- But please remember that PayrollCafé's site is a
secure site with a GeoTrust certification which
guarantees secure transmission and storage of data so
you can be reassured that we respect your privacy and
security at all times.
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- Our simple pricing structure means you pay an
all-inclusive fee per employee.
- Unlike many other payroll providers, there are no
additional fees to pay for change of employee, end of
year tax filing or employee forms.
- See
PayrollCafé's pricing structure
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- We guarantee that you will find our service exactly
as described on our website so if after the first month,
you are not entirely satisfied with the service you have
received we will refund your payment in full. Just email
us, giving full details of the reason you are
dissatisfied and your subscription will be refunded.
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- The minimum number of employees is one!
- The maximum is entirely up to you though you will
find our charges to be competitively priced for
small/medium businesses only (since larger businesses
are able to employ full time, experienced and dedicated
payroll staff).
- See
PayrollCafé's charges
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- Customers cancelling their subscriptions after the
guarantee period may claim a partial refund of the fee
paid. However, if you cancel because you no longer have
any employees, you will still need to file year end
returns. PayrollCafé will action this for you but, in
this case, no refund can be made.
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- Yes. PayrollCafé is registered as an agent with the
Government Gateway and submits all forms and returns to
HMRC online. We need you to sign a form (FBI 2), which
we will provide when you subscribe, and this authorises
us to use the internet for your company returns.
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- If your question isn't addressed below, please submit
it to us by clicking on
Contact us
- We will respond to you personally and, if
appropriate, add your question & answer to the above
list.
- Alternatively you may ring PayrollCafé direct on
05603 487119.
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